Skip to main content
knowledgecenter.avangate.com

Frequently Asked Questions

FAQ

  1. What happens if I disable the test system?
    • You will no longer be able to place new test orders via the Avangate Control Panel or through the Avangate API.
    • The Avangate system will continue autorenew any recurring test subscriptions per their billing cycle setting and also convert test trials placed while the order testing system was active.
    • You will be able to continue managing test orders and subscriptions generated while the testing system was active, including operations such as manual renewals and upgrades.
  2. Can I renew/convert a trial manually?
    • Avangate converts trials automatically, unless automatic billing (auto-renewal) is disabled either in the order details page or in myAccount. To convert a trial on demand to a paid subscription, use the Avangate APINote: You cannot convert trials by placing manual renewal orders using the shopping cart.
  3. Can I request a refund for test order?
    • Yes. You can use either the order details page in the Avangate Control Panel, IRN (Instant Refund Notification) or myAccount to request refunds for one or multiple orders.
  4. Supported payment methods
    • We're working to add support for additional payment methods, but currently the test order system supports only credit cards.
  5. Are test orders synchronized in Salesforce?
    • This functionality is not supported at this point in time.
  6. Is backup media delivered for test orders?
    • No. The Avangate system does not deliver backup media for test orders.
  7. Subscription billing charges alignment via myAccount
    • Avangate myAccount offers billing charges alignment (or co-termination) capabilities to customers owning two or more active subscriptions for different products acquired from you, with unsynchronized expiration/renewal dates. The co-termination process enables the proration of subscriptions, setting a single renewal date for multiple items. The Avangate system will renew subscriptions with aligned billing cycles (sharing the same co-termination date) as part of a single order. As a direct result, following the renewal process, Avangate issues a single invoice to customers. You cannot align a test subscription with a real subscription using Avangate myAccount billing charges alignment capabilities. However, you can align the billing charges of 2 test subscriptions that meet the necessary requirements. 
  8. What happens if I use a real card for a test order?
    • The Avangate system will only accept dummy cards for test orders. The dummy payment gateway which processes authorizations for test orders will reject any cards that are not on the established list.
  9. What happens when I try to update the card associated with a test subscription in the Avangate Control Panel or in myAccount using a real card?
    • The Avangate system will only accept dummy cards for test orders. The dummy payment gateway which processes authorizations for test orders will reject any cards that are not on the established list.
  10. Can I place a test manual renewal or a test upgrade order for a 'real' subscription?
    • No. Test manual renewals and test upgrades can be performed exclusively on test subscriptions.
  11. Are test customer accounts created for test orders/subscriptions?
    • No. All customer account generated by the Avangate system are 'real' accounts.
  12. Do tokenized payment links work for test orders?
    • Yes. This functionality is supported.