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Subscription status

Overview

The Avangate system calculates the status of subscriptions dynamically based on their expiration date, grace period deadline and the date when the subscription information is requested (when info is displayed in the Control Panel or when a relevant API method is invoked). Only Canceled subscriptions are marked as disabled in the Avangate system.

  • Active: The date when the subscription status is calculated / requested precedes the expiration date.
  • Past due: The date when the subscription status is calculated / requested comes after the expiration date but precedes the grace period deadline. Customers can still make changes to their subscriptions, such as manual renewals or upgrades.
  • Expired: The date when the subscription status is calculated / requested comes after the expiration and the grace period deadlines. Customers can no longer make any changes to the subscription.
  • Disabled: The subscription is canceled through the Control Panel, API or an operation such as refund or upgrade. Customers can no longer make any changes to the subscription.