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Place new partner orders

Overview

When placing an order on behalf of your partners, you can purchase new products in addition to upgrades and subscription renewals.

Requirements

  • It's mandatory to associate products to price lists. Do this by connecting a single or multiple pricing configurations of the items you sell through Avangate with a price list. You also have to assign price lists to the partners that you want to be able to access your offerings. Products that are not part of price lists assigned to partners will not be available for purchase.
  • The new purchase option is only available for active subscriptions/licenses, and not for disabled products.

Place new partner orders

  1. Go to Orders & customers -> Place partner order.
  2. Select the partner for which you're placing the order, either by typing the name in the Select partner box, or by using the drop down menu available. Alternatively, provided that you already placed orders on behalf of your partners, a list of Last used partners will be available in this area, and clicking on a name will automatically select it.
  3. You'll now get the possibility to order a new license, a renewal or an upgrade.
  4. Select the desired price list under the New license area.
  5. On the next page, choose the product for your order from the drop down menu. You will now be able to customize your order using values such as quantity, and additional settings (if available). Once finished, click the Add to cart button.
  6. Click Add more products to be redirected to the Edit Order screen where you can select additional products from the same pricing list as the last added to chart.
  7. Click the Change link to add products from different pricing lists.
  8. Click Add to cart.
  9. When you place orders on behalf of your partners, their value will automatically be deducted from the amount of available credit you awarded them with, provided that you configured a Credit limit for partner accounts.
  10. View Shopping Cart - You can now introduce an External Reference No. / PO, remove some or all items in the cart, change quantity details, add more products, and even leave a comment for the order that your partners will be able to read, by editing orders that haven't been placed. The Comments field supports direct communication with your partner. Any comments added will become part of the order information once you hit the Place order button. If the partner posts a reply, then a new comment is added and will be available in this area. Additional comments can be introduced by editing orders once they have been placed. Make sure to also enter a value for the External Reference No. / PO, if you want your order to have one. The parameter you introduce in this field will be visible both to you and to the partner, and synchronized across both Control Panels.
  11. Add extra margin / discount: To edit the discount details of a partner order you need to select Order search in the left hand side pane of the Vendor Control Panel, click on Partner orders and filter existing items to show only those with the Pending approval status. You can always also just search for a partner order, if you have specific details on hand. Once you identified the order you'd like to refresh, click View and then Edit Order. Additional information is available here.
  12. Attach end user information - Please read Require end user information for partner (reseller) orders for guidance and Require end user information before placing the order for the steps detailing the process.
  13. Place Order - click on the Place Order button once all the details of your order are finalized.
  14. Order confirmation - orders placed by you on the behalf of your partners are approved automatically.
  15. Attach end user information - Please read Require end user information for partner (reseller) orders for guidance and Require end user information after placing the order for the steps detailing the process.
  16. Partners have to provide the necessary details to push the order to the delivery/fulfillment stage, but you can also provide the details if you have them.
    • Alternatively, fulfillment be done exclusively to partners, leaving them to deal with their customers, and in this case, no additional info is required.
    • When the system configuration is set to distribute products/keys to end users, customers are required to first register ahead of delivery/fulfillment.
  17. Attach reseller information - You'll need to provide reseller information for the order to move to the delivery/fulfillment stage, if the reseller information is required according to the Partner's commercial settings. Partners are required to enter the necessary information to push the order to the delivery/fulfillment stage, but you can also provide the details if you have them.
  18. You can view and search through the full list of your partner resellers by clicking the View partner resellers button at the bottom of the Partners page.
  19. Partner invoices - Partner invoices can be generated manually or automatically, depending on partner account settings. If the order is placed without any available credit, or your partners do not enjoy a credit limit, they will first need to pay the partner invoice and only then will the process advance to the delivery/fulfillment stage. To manually issue a partner invoice, navigate to Partner partner invoices under Orders & customers.
  20. Click on the item in the list of available orders on the left hand side of the page to add them to the partner invoice you're generating, and click Preview.
  21. Hit Save to create the partner partner invoice. On the next screen you'll have the option to notify your partner of the newly generated partner invoice or to cancel it if necessary.
  22. Delivery/fulfillment. When delivery/fulfillment is handled by Avangate, not required or has been confirmed by you, the system will give green light to deliveries immediately for order that are paid in full or placed within available credit. Fulfillment for partner orders guidance is available here.
  23. Cancelling an order: To cancel an order make your way to Partner orders under Order search and identify the item you'd like to call off. Click to view the order, and get access to the Cancel button on the next screen. Cancelling orders automatically disables all associated licenses.

FAQ

  • Can I edit pricing details for placed orders?

Yes. If no partner was generated then you'll be able to add extra margin and to increase the discount. When the partner was already issued you'll need to first cancel it to edit the order's extra margin and discount.