Skip to main content
knowledgecenter.avangate.com

Renewal authorizations report

Overview

Use the Renewal athorizations report to get an overview of the Avangate automatic recurring backend operations. Monitor recurring payment authorization rates for:

  • Automatic renewal of active subscriptions (including items in the grace period)
  • Trial conversions
  • Avangate basic and advanced retention tools

The report includes past authorization and retention events as well as those scheduled by the end of the day when you generate the report (in your selected time zone).

Note: Avangate uses currency exchange rates from the day when customers paid the orders and all aggregated amounts are estimated.

Availability

  • Basic revenue recovery tools are available by default to Avangate Enterprise accounts.
  • Advanced revenue recovery tools are available on-demand as an add-on. Please contact Avangate directly to start using the Advanced recovery tools.

Requirements

The report centralizes data only for subscriptions purchased using credit / debit cards or PayPal.

Note: Avangate calculates authorization rates starting with June 3rd, 2014. This report excludes authorization data for new acquisitions and manual subscription renewals.

How does the report work?

Access the Authorization report section from the Reports menu.

  1. Generate authorization reports based on two criteria:
  • Attempt date. This type of report displays data from all the subscriptions for which the Avangate system made at least one automatic renewal attempt during the selected interval.
  • Subscription expiration date. This type of report displays data from all subscriptions with expiration dates set during the selected interval.

If the selected time interval includes more than 10,000 subscriptions, the report loading time increases. In this case, you are prompted with an option to receive an email when the report is ready.

  1. Select the time interval during which the renewal attempt was made.
  2. Select the product the renewal attempt was made for.
  3. Check the Include hard declines option if you want the report to show you this type of authorization failures.
  4. Click Build report.

To cancel generating the report, click Cancel report or close the Processing report window. Avangate does not generate the report in this case and you can choose a different set of filters.

To receive an email notification when the report is ready, click Email me when ready. The Processing report window closes and the system takes you to a page informing you that Avangate is generating the report. Avangate also sends you an email when the report is done.

How can I see future scheduled authorization events?

When you select Today as the Auth attempt interval, the report shows data on subscriptions with authorization and retention events that:

  • Happened earlier in the day when you generate the report.
  • And those scheduled events by day's end (in the selected time zone for the report). Selecting Today as the Auth attempt interval, triggers the report to display the data including authorizations scheduled until 11:59 PM in the time zone you choose.

What happens when I select a specific product or a group of products?

Avangate displays only data for subscriptions generated for that/those product(s) with authorization and retention events in the selected Auth attempt interval.

Include hard declines

Check this option to also include data on authorization attempts that resulted in hard declines. By default, Avangate includes only authorizations with soft declines in the report.

What are card declines?

Card charge declines happen when the customer's bank, financial institution or card issuer declines a transaction initiated with a credit or debit card. Reasons vary, but can include:

  • Insufficient funds
  • Card activity limit exceeded
  • Incorrect card details, such as the card number, expiration date, or CVV
  • Expired card
  • Processing failures due to system, technical or infrastructure issues

What are the best practices around authorization retries?

The best practices around retrying authorizations for card charge declines revolve around the type of decline:

  • Soft decline - card decline is a temporary issue, there's a high probability that a subsequent try would be successful.
  • Hard decline - decline is permanent and no amount of retries would change that. The best course of action is to reach out to customers and ask for alternative payment methods.

Soft declines

Avangate retries all transactions with authorization failures accompanied by soft decline messages from payment processors, because there's a high probability that subsequent authorizations will be successful. Avangate recommends that you adapt the number of retries and retention strategy to your business and customer base, and can provide guidance on optimizing conversion rates. Soft decline reasons include:

  • Insufficient funds
  • Card activity limit exceeded
  • Processing failures due to system, technical or infrastructure issues
  • Expired cards

What happens to subscriptions for which a card charge resulted in a soft decline?

Avangate retries authorizations per your account's retention capabilities, which can include:

  • Basic Retry Logic - two renewal authorizations designed to recover expired subscriptions for which renewal process has failed.
  • Advanced retry logic - multiple renewal authorizations beyond those of Basic Retry Logic.
  • Account Updater - a key customer retention tool designed to support seamless updates of credit / debit card account information.
  • Avangate updater - Avangate expiration date updater, a retention tool supporting authorization retries based on a custom card expiration date algorithm.

Hard declines

Avangate manages hard declines in line with industry practices, as permanent authorization failures, that cannot be recovered, regardless of the retry strategy employed. In hard decline scenarios, Avangate recommends that customers be contacted through alternate retention channels and asked to provide alternative payment methods. Hard decline reasons include:

  • Stolen or lost cards
  • Invalid credit card data

What happens to subscriptions for which a card charge resulted in a hard decline?

The Avangate system no longer attempts authorizations for subscriptions for which the initial card charge results in a hard decline. Unless you target the customers with your own retention strategies, such subscriptions expire. Please note that you can export a CSV (comma separated value) file with details on recurring payment authorization attempts for your company's subscriptions.

Authorizations overview

This area centralizes information related to all authorization attempts Avangate performs as part of the automatic renewal process of subscriptions you sold to your customers.

Field Description

Auto-renewals

Number of unique renewals (auto-recurring payment authorization attempts) per subscription billing cycle done or scheduled during the selected interval.

If for a subscription, the Avangate system makes an initial renewal attempt plus 3 subsequent retries, the auto-renewals count is 1.

When you select Today as the Auth attempt interval, the report shows data on subscriptions with authorization and retention events that:

· Happened earlier in the day when you generate the report.

· And those scheduled by day's end (in the selected time zone for the report).

Avangate forecasts the scheduled events, so please keep in mind that the actual system-generated actions might differ from the expected events.

Auth attempts

Unique auto-recurring payment authorization attempts per subscription billing cycle in the selected interval.

This area also counts the total number of authorization retries per subscription billing cycle in the selected interval.

Successful renewals

Number of successful subscription renewals per billing cycle with auto-recurring payments authorized in the selected interval.

Authorization rate

Percentage of auto-recurring payments Avangate successfully authorized from the number of unique authorization attempts made.

Auto-recurring revenue

Total revenue generated from automatic recurring payments Avangate successfully authorized in the selected interval.

Use case 1

Report is generated based on Attempt date.

Auth attempt interval: July 1 - August 31.

Subscriptions

Billing cycle

Costs

Comments

Subscription 1

3 months

$300

First authorization attempt that falls outside of the selected auth attempt interval is not taken into consideration. However, the subsequent retry is.

Subscription 2

1 month

$75

This subscription fails to be authorized and renewed with a hard decline. There are no further attempts made by Avangate.

Subscription 3

1 month

$100

This subscription renews successfully on the first try every month.

Subscription 4

1 month

$50

Authorizations for this subscription fall in the same month.

 

The seamless report:

Note: In the example above, if you run the report on August 31 at 8: 00AM and select Today as the Auth attempt interval, the data displayed includes authorizations scheduled until 11:59 PM.

Basic revenue recovery tools

Basic revenue recovery tools are available for Avangate Enterprise accounts.

Account Updater (AU)

Account Updater is a key customer retention tool designed to support seamless updates of credit / debit card account information. 

Field Description

Subscriptions with updated cards

Number of auto-renewing subscriptions per billing cycle with attached cards updated by Account Updater in the selected interval.

Successful renewals

Number of auto-renewing subscriptions with attached cards updated by Account Updater, for which recurring payments were authorized successfully per billing cycle in the selected interval.

Authorization rate

Percentage of subscriptions with updated cards authorized successfully, from the total number of subscriptions with attached cards updated by Account Updater, per billing cycle in the selected interval.

Revenue

Revenue generated by automatic renewal of subscriptions using the cards updated via Account Updater in the selected interval and the percentage from the total auto-recurring revenue (under Authorizations overview) generated from automatic successfully authorized recurring payments.

Basic Retry Logic (RL)

Basic Retry Logic (RL) involves the first two (2) renewal authorizations Avangate makes to recover expired subscriptions for which the renewal process failed.

Field Description

Auto-renewal retries

Number of subscriptions with at least one authorization retry per billing cycle in the selected interval, corresponding to your account's Basic Retry Logic configuration, following an initial failed automatic recurring payment.

Also shown is the percentage of subscriptions Avangate auto-renews using Basic Retry Logic from the total number of Auto-renewals (under Authorizations overview).

Retry attempts

Unique automatic authorization retries using Basic Retry Logic per billing cycle for each subscription, following an initial failed automatic recurring payment and the total number of authorization retries in the selected interval.

Also shown is the percentage of authorization retries Avangate makes using Basic Retry Logic from the total number of Authorization attempts (under Authorizations overview).

Successful renewals

Number of subscriptions Avangate renews successfully using Basic Retry Logic per billing cycle in the selected interval.

Authorization rate

Percentage of successful renewals Avangate makes using Basic Retry Logic per billing cycle from the number of subscriptions for which the platform made unique automatic authorization retries.

Revenue

Automatic renewal orders revenue the Avangate system generates from your account'sBasic Retry Logic setup.

Advanced revenue recovery tools

Advanced revenue recovery tools are available on demand as an add-on to your account. Please contact Avangate directly for more information.

Avangate Updater

Account Updater is a key customer retention tool designed to support seamless updates of credit / debit card account information. 

Field Description

Subscriptions with updated cards

Number of auto-renewing subscriptions per billing cycle with attached cards Avangate updates using the Avangate Expiration Date Updater in the selected interval.

Successful renewals

Number of auto-renewing subscriptions with attached cards Avangate updates using the Avangate Expiration Date Updater, with recurring payments authorized successfully per billing cycle in the selected interval.

Authorization rate

Percentage of subscriptions with updated cards Avangate authorized successfully, from the total number of subscriptions with attached cards updated using the Avangate Expiration Date Updater, per billing cycle in the selected interval.

Revenue

Revenue generated by automatic renewal of subscriptions using the cards updated via the Avangate Expiration Date Updater in the selected interval and the percentage from the total auto-recurring revenue (under Authorizations overview) generated from automatic successfully authorized recurring payments.

Advanced retry logic

Advanced retry logic involves multiple renewal authorizations Avangate makes beyond those of Basic Retry Logic.

Field Description

Auto-renewal retries

Number of subscriptions with at least one authorization retry per billing cycle in the selected interval, corresponding to your account's Advanced retry logic configuration, following an initial failed automatic recurring payment.

Also shown is the percentage of subscriptions Avangate auto-renews using Advanced retry logic from the total number of Auto-renewals (under Authorizations overview).

Retry attempts

Unique automatic authorization retries using Advanced retry logic per billing cycle for each subscription, following an initial failed automatic recurring payment and the total number of authorization retries in the selected interval.

Also shown is the percentage of authorization retries Avangate makes using Advanced retry logic from the total number of Authorization attempts (under Authorizations overview).

Successful renewals

Number of subscriptions Avangate renews successfully using Advanced retry logic per billing cycle in the selected interval.

Authorization rate

Percentage of successful renewals Avangate makes using Advanced retry logic per billing cycle from the number of subscriptions for which the platform made unique automatic authorization retries.

Revenue

Automatic renewal orders revenue the Avangate system generates from your account's Advanced retry logic setup.

Dunning management

Field Description

Hard declines

Number of subscriptions with hard decline authorization failures. The Avangate system sends out a dunning management email for each such subscription.

Updated card attempts

Number of credit card update attempts customers make per subscription by logging into their myAcccount as a result of a dunning email.

Successful renewals

Number of subscriptions successfully renewed using credit cards customers updated using their myAccount.

Authorization rate

Percentage of successful renewals using updated credit cards per billing cycle from the number of card update attempts made.

Revenue

Renewal order revenue the Avangate system generates using credit cards customers updated in their myAccount.

Self-service

Requirements

To request the activation of the Advanced Revenue Recovery Tools yourself, your account must meet the following criteria:

  • Less than 1% chargeback rate over the last 3 months
  • Have at least 10 active auto-renewing subscriptions
  • Use a Standard or Enterprise Avangate account

Request Advanced Revenue Recovery Tools activation

If your account meets the requirements above, you can click Activate Advanced Options.

Next, you'll be prompted with a message informing you that we will activate the module for your account in 48 hours.

As soon as we activate the module, you will receive an email informing you about the activation.

Advanced recovery fees and revenue

Advanced Revenue Recovery Tools Incurred Fees: Commission (net amount, does not include taxes) for the recurring payments Avangate recovered when renewing subscriptions using the Advanced recovery tools. Avangate does not charge fees for Basic recovery tools. To calculate recovered revenue fee please generate the report using the Attempt date selector.

Avangate keeps the Advanced Revenue Recovery Tools fees even in the eventuality of chargebacks or refunds.

Total Earnings from Advanced Revenue Recovery Tools: Total recurring charges successfully recovered using the Advanced recovery tools, reported according to authorization dates, when the Avangate system collects funds from your customers.

Invoice for advanced recovery tools fees

Avangate issues an invoice for the advanced recovery fees at the end of each month.

Authorization insights

This report lists recurring payment authorization rates for the automatic renewal of subscriptions, trial conversions and custom retry logic attempts in the selected interval. Report lists 1,000 search results, and CSV file includes 100,000 items/export.

Each authorization attempt made for a subscription will be displayed on its own report row. For example, if the Avangate system makes four authorization attempts for a subscription, each would be included as a standalone line in the report. Another example involves two subscriptions renewed through a single order (one authorization event), in which case the report would display a line for each item.

Glossary

Attempt = the authorization attempt count for each subscription.

Renewal = the first recurring payment authorization attempt made for a subscription in a billing cycle.

Retry = any authorization attempt made for a subscription in a billing cycle after the initial Renewal try.