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Order search

Overview

Use Avangate's order search capabilities to search for information on purchases your customers made. It can take up to 5 minutes until placed orders are indexed.

Requirements

Order search requires that you have an active Avangate account and shoppers have placed at least one order using your buy links.

Availability

Order search is available to all Avangate accounts.

How to search for orders

  1. Go to Orders & customers -> Order search.
  2. Select a query type. You can search by:
    • Unique order reference
    • External reference attached to an order
    • Shopper reference number
    • Customer Name/Company
    • Customer email
    • Coupon code
    • Invoice number
    • SKU (Stock Keeping Unit)
    • Sales SRC (the source of the sale defined using the SRC parameter)
    • Credit cards last 4 digits
  3. Use the Exact matches option to return only results that fully match your search criteria.
  4. Use additional filters to narrow down your search:
    • Order status
    • Order date
    • Product
    • Subscription type
    • Country
    • Payment method
  5. You can choose to display only orders coming from affiliate sales or orders with chargebacks, by using the following filters:
    • Affiliate orders only
    • Chargeback orders only

Order status

Order status in search export

Order status in Control Panel

Approval status

Notes

COMPLETE

Finished

Finished

The order was fulfilled.

AUTHRECEIVED

Pending approval

Pending approval

The order has yet to be approved.

In progress / Processing

In progress

The order was approved.

Suspect

Suspect

Suspect order - potential fraud.

REVERSED

Canceled

Canceled

The order was canceled before fulfillment.

PENDING

Unfinished

Unfinished

The order has not yet been paid for. This can happen in either of the following situations:

  • the shopper did not finalize the payment;
  • Avangate has not yet received the payment (applicable to offline payment methods);
  • a technical error has occured.

Suspect

Suspect

Suspect order - potential fraud.

TEST

TEST

TEST

Test order.

TOTAL REFUND

Refunded

Refunded

Full refund.

PARTIAL REFUND

Refunded

Refunded

Partial refund.

CHARGEBACK

Refunded

Refunded

Full refund as a result of a lost chargeback.

Restrict users from running blank & partial order searches

The Avangate platform allows all users to run blank or partial order searches by default. This is done through a special role that is activated on all merchant accounts.

To restrict certain users from running blank and partial order searches:

  1. Go to Account Settings and click Manage user access.
  2. Select View roles and click the Edit button for the role that you want to disable the blank & partials searches for
  3. Under the Orders & Reports roles section, uncheck the Blank & partial searches for eStore checkbox and click Save role at the bottom of the page.

Once you disable this privilege, users governed by the role you edited will no longer be able to run blank or partial searchs. They will be prompted to enter the full customer or company name/reference/email address in order to search in the Name/Company or Email fields.

How to search for orders placed through the purchase order flow

  1. Go to Order Search and click More search filters.
  2. Use the Order flow filter to select Purchase order.
  3. Click Search.