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knowledgecenter.avangate.com

Automatic subscription cancelation

Overview

Choose to automatically cancel subscriptions whenever Avangate registers an open chargeback request or a total refund request.

  1. Go to Setup -> Ordering options.
  2. Scroll down to the following settings:
    • Cancel subscriptions for open chargebacks
      • Avangate automatically sends shoppers a subscription cancelation email upon opening a chargeback.
    • Cancel subscriptions for open total refunds
  3. Toggle them on or off according to your preferences.

Important: These settings reflect in the default state of the Cancel subscription option when you request refunds from the Avangate Control Panel.

Subscriptions cancelled upon open chargebacks are automatically reactivated when the chargebacks are won.