Skip to main content
knowledgecenter.avangate.com

Recurring payment failed (instant payment methods)

Use the variables in the list below to customize the Recurring payment failed (instant payment methods) shopper email according to your needs. Check the 'Mandatory' column to see the variables that are required in your customized version of the e-mail.

Variable name Description Test value Mandatory
AVANGATE_LOGO Avangate logo URL https://secure.avangate.com/images/e...endor_logo.png Yes
AVANGATE_RESELLER_ROLE This is mandatory content you need to keep in your emails, given Avangate acts as Reseller / Merchant of Record for online purchases on your website. Avangate acts as authorized reseller of #Merchant commercial name online products and services. Yes

AVANGATE_SUPPORT_EMAIL

Avangate support email address

support@avangate.com

Yes

AVANGATE_WEBSITE

Avangate website

http://www.avangate.com

Yes

BUSINESS_COMPANY

Avangate company name

Avangate

No

BUSINESS_FAX

Avangate fax number

+1 (650) 963-5701

No

BUSINESS_HOTLINE

Avangate support phone

0

No

BUSINESS_HOTLINEUS

Avangate US hotline number

0

No

BUSINESS_OPEMAIL

Avangate operational email address

0

No

BUSINESS_OPFAX

Avangate operational fax number

0

No

BUSINESS_SUPEMAIL

Avangate support email address

support@avangate.com

No

BUSINESS_WEBSITE

Avangate website

http://www.avangate.com

No

CARD_LAST_DIGITS

Last 4 digits of the card used to perform the payment

0

No

COMMERCIALNAME

Merchant's commercial name

[Software Company Name]

 

CURRENCY

Order billing currency

EUR

Yes

CURRENCY_ORIGINAL

Original order currency (applicable to refunds)

0

No

DISPLAY_MY_ACCOUNT_INFO

Include or exclude myAccount information in the email body

1

No

ENCRYPTED_MERCHANT_CODE

Encrypted merchant code

FGTH45HG

No

FIRSTNAME

Shopper's first name used on the billing information

First

No

FIRST_NAME_BILLING

Shopper's first name used on the billing information

John

No

GENERALTOTAL

Total order price

23

No

HAS_RENEWAL_PRODUCTS

Flag that indicates whether at least one product has renewal settings

0

No

HOTLINE_NUMBERS

0

0

No

IS_CONVERSION_FROM_TRIAL

Flag that states if the current order comes from a trial conversion

0

No

IS_RENEWAL

Flag that indicates whether at least one product has renewal settings

0

No

IS_TRIAL_RENEWAL

Flag that states if the current order comes from a trial conversion

0

No

LASTNAME

Shopper's last name used on the billing information

Last

No

LAST_NAME_BILLING

Shopper's last name used on the billing information

Doe

No

MERCHANT_COMMERCIAL_NAME

Merchant's commercial name

Software Company Name

No

MYACCOUNT_URL_UPDATE_CC

URL for updating credit card information in myAccount

0

No

MY_ACCOUNT_LOGIN_EMAIL

Email address used by shopper to login/signup to myAccount

example@customer-email.com

No

MY_ACCOUNT_LOGIN_URL

Avangate myAccount login/sign-up URL

secure.sofware-company-website.com/myaccount/?lang=en

Yes

MY_ACCOUNT_URL_UPDATE_CC

URL for updating credit card information in myAccount

http://www.example.com/myaccount/

No

NAMES_OF_PRODUCTS

Names of all products in the order, comma separated

Product name

Yes

ORDERDATE

Order placement date

41641

No

ORDER_AMOUNT_ORIGINAL

Original order value (applicable to refunds)

0

No

ORDER_DATE

Order placement date

42563

No

ORDER_DATE_STANDARD_FORMAT

Standard format used for the order placement date

0

Yes

ORDER_FLOW

Purchase flow used to place the order

0

No

ORDER_REFERENCE_NUMBER

Order reference number

9xxxxxx

Yes

ORDER_STATUS

Order status

0

No

ORDER_WEBSITE

Website where the shopper placed the order

http://www.software-company-website.com

Yes

PAYABLE_TO

Payee name (applicable to wire transfer)

0

No

PAYMENT_METHOD

English name for the payment method used

Visa/MasterCard/Eurocard

Yes

PAYMENT_TYPE_INFO

English payment method name. Includes last four card digits (if applicable).

0

No

PAYMETHOD

English name for the payment method used

0

No

PAYTYPE

Identification number for the payment method selected during ordering process

5

No

PRODUCTS

0

0

No

PRODUCTS[index1].BILLING_CYCLE

Indicates how many renewals have been successfully performed so far (on the subscription)

11

No

PRODUCTS[index1].DISCOUNT

Product discount value per product line

2

No

PRODUCTS[index1].INFO

Additional product information defined by merchant when generating buy links

[Product name info]

No

PRODUCTS[index1].LICENSE_TYPE

Type of purchased subscription

TRIAL

No

PRODUCTS[index1].NAME

Product name

Product name

No

PRODUCTS[index1].PCODE

Product code.

2016

No

PRODUCTS[index1].PID

Product ID number

4572431

No

PRODUCTS[index1].PNAME

Product name

Product name

No

PRODUCTS[index1].PRICE

Product unit price

20

No

PRODUCTS[index1].PRODUCT_OPTIONS

0

0

No

PRODUCTS[index1].PRODUCT_OPTIONS[index2].OptionText

Ignore internal var.

0

No

PRODUCTS[index1].PROMONAME

Name of the promotion applied to the product

[Some promotion]

No

PRODUCTS[index1].QUANTITY

Purchased product quantity

[1]

No

PRODUCTS[index1].SHORT_DESCRIPTION

Short product description

0

No

PRODUCTS[index1].SUBSCRIPTION_EXPIRATION_DATE

Subscription expiration date

42594

No

PRODUCTS[index1].TOTAL

Total gross price per product line (before applying discounts)

23,00

No

PRODUCTS[index1].VAT

VAT/Sales tax value per product line

5

No

PRODUCTS_DATA[index1].IdProduct

Product ID number

0

No

PRODUCTS_DATA[index1].PRODUCT_SHORT_DESCRIPTION

Short product description

0

No

PRODUCTS_LIST

Products data.

Product name

No

PRODUCTS_NO

Number of products in cart

1

No

QR_CODE_SRC

The QR code URL to be used for payments with bank/wire transfer

0

No

REFNO

Order reference number

[9xxxxx]

No

RETRYLINK

Payment retry link

https://shop.example.com/order/finis...?id=xxxxxxxxxx

No

RETRY_LINK

Payment retry link

0

Yes

SELLERCOMPANY

Merchant's company name

0

No

TOTALEQUIV

The order amount converted to all the merchant's currencies

0

No

UNSUBSCRIBE_LINK

Shopper unsubscribe link

0

No

UPLOADLINK

File upload link

0

No

UPLOAD_LINK

File upload link

0

No

WEBSITE

Website where the shopper placed the order

http://www.software-company-website.com

No