Skip to main content
knowledgecenter.avangate.com

Recurring payment failed (dunning notification)

Use the variables in the list below to customize the Recurring payment failed (dunning notification) shopper email according to your needs. Check the 'Mandatory' column to see the variables that are required in your customized version of the e-mail.

Variable name Description Test Value Mandatory

BUSINESS_COMPANY

Avangate company name

Avangate Yes

BUSINESS_SUPEMAIL

Avangate support email address

0 No

BUSINESS_WEBSITE

Avangate website

0 No

COMMERCIALNAME

Merchant's commercial name

0 Yes

CURRENCY

Order billing currency

EU Yes

CURRENCY_ORIGINAL

Original order currency (applicable to refunds)

0 No

ENCRYPTED_MERCHANT_CODE

Encrypted merchant code

0 No

FIRSTNAME

Shopper's first name used on the delivery information

John No

GENERALTOTAL

Total order price

0 Yes

HAS_RENEWAL_PRODUCTS

Flag that indicates whether at least one product has renewal settings

0 No

IS_RENEWAL

Flag that indicates whether at least one product has renewal settings

0 No

IS_TRIAL_RENEWAL

Flag that states if the current order comes from a trial conversion

0 No

LASTNAME

Shopper's last name used on the delivery information

0 No

MY_ACCOUNT_URL_UPDATE_CC

URL for updating credit card information in myAccount

0 Yes

NAMES_OF_PRODUCTS

Names of all products in the order, comma separated

0 No

ORDERDATE

Order placement date

11/10/2018 Yes

ORDER_AMOUNT_ORIGINAL

Original order value (applicable to refunds)

0 No

ORDER_DATE_STANDARD_FORMAT

Standard format used for the order placement date

0 No

ORDER_FLOW

Purchase flow used to place the order

0 No

ORDER_STATUS

Order status

0 No

PAYMENT_TYPE_INFO

English payment method name. Includes last four card digits (if applicable).

0 No

PAYTYPE

Identification number for the payment method selected during ordering process

0 No

PRODUCTS

0

0 No

PRODUCTS[index1].BILLING_CYCLE

Indicates how many renewals have been successfully performed so far (on the subscription)

0 No

PRODUCTS[index1].DISCOUNT

Product discount value per product line

0 No

PRODUCTS[index1].INFO

Additional product information defined by merchant when generating buy links

0 No

PRODUCTS[index1].LICENSE_TYPE

Type of purchased subscription

0 No

PRODUCTS[index1].PCODE

Product code.

0 No

PRODUCTS[index1].PID

Product ID number

0 No

PRODUCTS[index1].PNAME

Product name

0 No

PRODUCTS[index1].PRICE

Product unit price

0 No

PRODUCTS[index1].PRODUCT_OPTIONS[index2].OptionText

Ignore internal var.

0 No

PRODUCTS[index1].PROMONAME

Name of the promotion applied to the product

0 No

PRODUCTS[index1].QUANTITY

Purchased product quantity

0 No

PRODUCTS[index1].SHORT_DESCRIPTION

Short product description

0 No

PRODUCTS[index1].TOTAL

Total gross price per product line (before applying discounts)

0 No

PRODUCTS[index1].VAT

VAT/Sales tax value per product line

0 No

PRODUCTS_DATA[index1].IdProduct

Product ID number

0 No

PRODUCTS_DATA[index1].PRODUCT_SHORT_DESCRIPTION

Short product description

0 No

PRODUCTS_LIST

Products data.

0 Yes

PRODUCTS_NO

Number of products in cart

0 No

REFNO

Order reference number

9xxxxxx Yes

RETRYLINK

Payment retry link

0 No

RETRY_LINK

Payment retry link

0 No

TOTALEQUIV

The order amount converted to all the merchant's currencies

0 No

UNSUBSCRIBE_LINK

Shopper unsubscribe link

0 No

UPLOADLINK

File upload link

0 No

UPLOAD_LINK

File upload link

0 No

USER_EMAIL

Email address used by shopper to login/signup to myAccount

example@customer-email.com No

WEBSITE

Website where the shopper placed the order

http://www.software-company-website.com Yes