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Recurring payment failed (dunning notification)

Use the variables in the list below to customize the Recurring payment failed (dunning notification) shopper email according to your needs.

Variable name

Description

BUSINESS_COMPANY

Avangate company name

BUSINESS_SUPEMAIL

Avangate support email address

BUSINESS_WEBSITE

Avangate website

COMMERCIALNAME

Merchant's commercial name

CURRENCY

Order billing currency

CURRENCY_ORIGINAL

Original order currency (applicable to refunds)

ENCRYPTED_MERCHANT_CODE

Encrypted merchant code

FIRSTNAME

Shopper's first name used on the delivery information

GENERALTOTAL

Total order price

HAS_RENEWAL_PRODUCTS

Flag that indicates whether at least one product has renewal settings

IS_RENEWAL

Flag that indicates whether at least one product has renewal settings

IS_TRIAL_RENEWAL

Flag that states if the current order comes from a trial conversion

LASTNAME

Shopper's last name used on the delivery information

MYACCOUNT_URL_UPDATE_CC

URL for updating credit card information in myAccount

MY_ACCOUNT_URL_UPDATE_CC

URL for updating credit card information in myAccount

NAMES_OF_PRODUCTS

Names of all products in the order, comma separated

ORDERDATE

Order placement date

ORDER_AMOUNT_ORIGINAL

Original order value (applicable to refunds)

ORDER_DATE_STANDARD_FORMAT

Standard format used for the order placement date

ORDER_FLOW

Purchase flow used to place the order

ORDER_STATUS

Order status

PAYMENT_TYPE_INFO

English payment method name. Includes last four card digits (if applicable).

PAYTYPE

Identification number for the payment method selected during ordering process

PRODUCTS

0

PRODUCTS[index1].BILLING_CYCLE

Indicates how many renewals have been successfully performed so far (on the subscription)

PRODUCTS[index1].DISCOUNT

Product discount value per product line

PRODUCTS[index1].INFO

Additional product information defined by merchant when generating buy links

PRODUCTS[index1].LICENSE_TYPE

Type of purchased subscription

PRODUCTS[index1].PCODE

Product code.

PRODUCTS[index1].PID

Product ID number

PRODUCTS[index1].PNAME

Product name

PRODUCTS[index1].PRICE

Product unit price

PRODUCTS[index1].PRODUCT_OPTIONS[index2].OptionText

Ignore internal var.

PRODUCTS[index1].PROMONAME

Name of the promotion applied to the product

PRODUCTS[index1].QUANTITY

Purchased product quantity

PRODUCTS[index1].SHORT_DESCRIPTION

Short product description

PRODUCTS[index1].TOTAL

Total gross price per product line (before applying discounts)

PRODUCTS[index1].VAT

VAT/Sales tax value per product line

PRODUCTS_DATA[index1].IdProduct

Product ID number

PRODUCTS_DATA[index1].PRODUCT_SHORT_DESCRIPTION

Short product description

PRODUCTS_LIST

Products data.

PRODUCTS_NO

Number of products in cart

REFNO

Order reference number

RETRYLINK

Payment retry link

RETRY_LINK

Payment retry link

TOTALEQUIV

The order amount converted to all the merchant's currencies

UNSUBSCRIBE_LINK

Shopper unsubscribe link

UPLOADLINK

File upload link

UPLOAD_LINK

File upload link

USER_EMAIL

Email address used by shopper to login/signup to myAccount

WEBSITE

Website where the shopper placed the order