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View order tracking IDs

Overview

To facilitate your access to shipping data for physical delivery products, Avangate offers you an easy way to access tracking IDs directly from your account.

Availability

All Avangate accounts.

Where can I find the tracking IDs?

  1. In the Order details page for each order that contains products with physical delivery. Click the Tracking details link below the Backup CD entry. The Tracking Details pop-up shows you two tracking IDs:
    • Tracking order ID = the identifier used by our back-up CD provider in their internal system. All Back-up CDs offered by Avangate have a tracking order ID.
    • Tracking ID = the identifier used by the shipping company. You can use this ID to track the shipment of an order. Important: Depending on the type of Back-up CD, the order might or might not have a tracking ID.
  2. You can also find the tracking details in the Order Search Export reports. Important: Before exporting the reports, make sure that the template that you are using includes the Tracking Order ID and Tracking ID column headers from the Product category. 
  3. Avangate also includes the tracking details in Instant Search Export reports. Important: To see the tracking details in this type of reports, make sure the template that you are using includes the Tracking Order ID and Tracking ID column headers.