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Delivery and payment

Avangate fulfills/delivers orders immediately after you approve POs and generates the shopper invoices. While delivery takes place, Avangate continues to keep track of orders with POs, monitoring the evolution of the process until customers finalize the transactions for their purchase. Avangate sends customers shopper invoices and notifications encouraging them to finalize payments. Depending on when the shopper makes payments, transactions can take as much a few months.

In order to give shoppers the chance to make all necessary payments, the Avangate system generates and sends out notifications of the money due once per week (7 days apart). The Avangate system sends the first notification email seven days before the Purchase Order time limit and calculates the time limit using the following formula:

Purchase Order vendor approval date + Purchase Order time limit – 7 days

Shoppers can make the payment through credit card, check, PayPal, bank/wire transfer, direct debit and a range of additional payment methods activated for your account.

Important: If shoppers don’t pay for the order within the Purchase Order time limit, the online payment methods from the Finalizing the order won’t work anymore. Shoppers can only pay for the order through wire transfer or check after the Purchase Order time limit expires.

Avangate automatically cancels expired unpaid Purchase Orders 90 days after the expiration of the Purchase Order time limit. The automatic cancellation does not apply to partially paid Purchase Orders.

Avangate includes all orders with approved Purchase Orders that it already fulfilled/delivered into a single Draft Invoice available in the Control Panel. However, the actual payments for the orders do not accompany the Draft Invoice. Instead, Avangate transfers the money for orders with POs into your account once the shopper makes the necessary payments. While Draft Invoices can contain multiple orders, Avangate makes payments for each order individually, in accordance with the money received from your customers.