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Subscription authorization retry logic

Overview

Use multiple renewal authorization, along with additional customer retention tools from Avangate, to recover expired subscriptions for which renewal process has failed. Avangate supports expanding the number of renewal authorization attempts for expired subscriptions beyond the default tries described above. The Avangate system enables the customization of post-expiration subscription renewal authorization attempts, fine-tuning them to increase your renewal rates.

Authorization retry intervals can be set in:

  • Hours - At least 20 hours after subscriptions expire. The minimum interval between two (2) consecutive authorization retries is 20 hours.
  • Days - Any number of days can be set, but Avangate makes retries only in the grace period of subscriptions.

Availability

Please contact Avangate directly if you wish to start taking advantage of multiple subscription renewal authorization attempts.

Requirements

This feature works only for subscriptions that have expired but are still in their grace period (status: Past Due). Avangate makes multiple renewal authorization attempts for expired subscriptions only if you set a grace period.

Impact

Multiple authorization attempts work for:

  • Subscription auto-renewals (including imported subscriptions)
  • Trial conversions

How does it work?

Let's assume that you're selling monthly subscription and that you set a 5 day global grace period for all subscriptions, and that Avangate has configured 3 additional renewal authorization attempts, 20 hours but also in the first and third day after the expiration deadline.

Subscription A, purchased by Customer A on April 15, is set to renew on May 15.

On May 15 the Avangate system attempts to automatically charge for the renewal per the auto-renewal configuration. The transaction fails due to lack of funds.

Subscription A is transitions to the manual renewal system, and Avangate contacts Customer A providing information of the failed transaction as well as the guidance necessary for the subscription to be renewed through a manual payment.

20 hours after the subscription expired, a new authorization request is made. This is followed, by another automatic renewal authorization attempt the next day after Subscription A expired.

The same happens on the third day, provided that the customer has not renewed the transaction manually by then. If Customer A's card now holds sufficient funds, the account is automatically charged and the subscription renewed.

Can multiple renewal authorization attempts be discontinued for a subscription?

Yes, this happens automatically:

  • If customers renew their subscriptions through a manual payment - although the discontinuation is only valid for that specific billing cycle, and the multiple renewal authorization settings will continue to come into effect as subscriptions expire.
  • Or if the subscription expires.