Skip to main content
knowledgecenter.avangate.com

Exchange rate optimization

Overview

Starting with April 1st, 2016, Avangate is launching a fully automated exchange rate solution, locking the rate at the moment of purchase for each order, thus eliminating possible fluctuations between anticipated payouts and settlement.

This article serves as a comparison between the old and new exchange rate calculation systems, highlighting the improvements introduced in the platform.

Old behavior

Prior to April 1st, 2016, Avangate applied a monthly exchange rate to vendor payouts, calculated as an average of the weekly exchange rates in the respective month, resulting in slight differences between the payout amount displayed in the Control Panel and the amount remitted to you at the end of the month.

New behavior

Starting with April 1st, 2016, Avangate locks the exchange rate as soon as transactions reach Complete status. When transactions are not processed in a like-per-like currency, Avangate applies a small mark-up covering the conversion costs and remitting in the settlement currency chosen by you.

 

Note: The exchange rate for Purchase Orders is locked upon invoice generation.

This applies to all transactions with a different order currency from the payout currency set on the vendor account.

Avangate updates the exchange rates daily based on two sources:

  • The European Central Bank is the primary exchange rate provider
  • XE (http://www.xe.com) acts as a fallback provider for currencies not available at the Central European Bank

Updated exchange rates automatically apply to next day purchases.

Refunds

For refunded orders, the exchange rate is calculated when the refund is processed.

Impact

Control Panel

The updates reflect in the weekly and monthly overview, the total sales and the account balance reports. The exchange rate applied to the total payout amount depends on the currency:

  • If the Total is displayed in a payout currency, the exchange rate applied to the Total is the sum of each order's exchange rate.
  • If the Total is displayed in a non-payout currency, Avangate performs a double conversion applying the mark-up only once.

Order search, Accounting

A new Total widget now displays the total in payout currencies upon hovering the cursor over it.

Financial and custom reports have been updated to use the new exchange rates. The statistics shown on the Dashboard also use the new exchange rates.

Benefits

The main benefit introduced by the new exchange rate solution is eliminating the discrepancies between the anticipated payouts and settlement.

Frequently asked questions

  1. Where does Avangate get the exchange rates from?
    • The exchange rates are provided by the European Central Bank and updated on a daily basis, applying our own Risk mark-up.
  2. What is the Avangate Risk mark-up?
    • The mark-up is a risk management criterion, applied to transactions not processed in a like-for-like currency.
  3. How can I avoid paying the mark-up?
    • Avangate offers a Multiple Currency Balance. Transactions in these currencies are not affected by conversion rates or fees.
  4. Are there any differences depending on the payment method?
    • Regular transactions: Avangate will lock the exchange rate upon marking the order as Complete.
    • Purchase Orders: Avangate will lock the exchange rate upon generating the invoice (order status: Awaiting payment).
    • Channel Manager: Avangate will lock the exchange rate at the moment of payment.
  5. What happens to refunds & chargebacks?
    • Avangate will apply the exchange rate of the day the refund is processed. The same rule will apply to lost chargeback disputes resulting in a refund.
  6. How can I change my payout currency?
    • You can request this modification by contacting Avangate. However, the new currency will come into effect starting with the next payout cycle.
  7. Is there a way to extract exchange rate information programmatically via IPN?
    • Yes. We expose the FX_RATE, FX_MARKUP and PAYOUT_CURRENCY parameters via IPN. For more details on how to use them, refer to this article: Instant Payment Notification.